RETURNS POLICY

1. OUR RETURNS POLICY

If you are a customer in any country, you have 30 days to return your item(s) after receiving your order.

You can return most items from our clothing categories, including:

  • Hoodies & Sweatshirts: Pullover hoodies, zip-ups, and lightweight sweatshirts.
  • T-Shirts: Basic crewnecks, printed tees, and oversized T-shirts.
  • Jeans & Denim: Slim-fit jeans, distressed denim, and denim jackets.
  • Coats & Jackets: Puffer jackets, parkas, and trench coats.
  • Tracksuits & Joggers: Full sets and individual pieces.
  • Cargos & Trousers: Versatile options for every occasion.
  • Knitwear & Suits: Sweaters, tailored suits, and loungewear.
  • Loungewear, Underwear, Socks & Co-ords: Comfortable, everyday essentials.
  • The MΛN Collection: Elevated basics, exclusive designs, and trendsetting styles.

Please note the following:

  • Items must be returned unworn, unwashed, and in original condition with all tags attached.
  • Items from categories like underwear, socks, and swimwear can only be returned if the hygiene seal is intact.
  • For hygiene reasons, pierced jewelry, beauty products, and face masks cannot be returned.
  • Shoes must be tried on indoors only.

2. FAULTY GOODS

If you find a fault with any item, including those from Hoodies & Sweatshirts, T-Shirts, or other categories, please contact us before returning. Avoid using the faulty item to ensure your eligibility for a refund.

3. CANCELLING A CONTRACT

You can cancel your contract within 30 days of receiving your order. To do so, contact us via:

If you’ve already received your items (e.g., Joggers, Knitwear, or The MΛN Collection items), you must return them to us. A £1.99 return charge will be deducted from your refund.

4. HOW TO RETURN AN ITEM

  1. Repack your items (ensure all clothing, such as coats, jeans, and loungewear, are unworn and in original condition).
  2. Login to the returns portal and process your return.
  3. Post your package and retain proof of postage.
  4. Track your return via the provided details.

5. NON-RETURNABLE ITEMS

For hygiene and health reasons, we cannot accept returns for:

  • Underwear & Swimwear (if the hygiene seal is removed).
  • Pierced jewelry.
  • Grooming products and beauty items.
  • Fashion masks.

6. HOW LONG DOES IT TAKE?

Returns of items from The MΛN Collection, Cargos, or other categories will be processed within 7 working days of their arrival at our warehouse. Refunds will then take 3-5 working days to reflect in your account.

7. EXCHANGES

We currently do not offer exchanges for items, such as knitwear or sets & co-ords. You may return the item for a refund and place a new order for the desired product.

8. POP-UP STORE AND TIKTOK RETURNS

Items from ThreadAvenueLtd’s pop-up stores can only be returned if faulty. For items purchased on TikTok Shop, refer to the platform’s returns and refund terms.